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Google Boost for Small, Local Businesses

November 2nd, 2010
by Gemma Haggarty

Currently in beta in select U.S. cities, namely San Francisco, Houston and Chicago, Google Boost is Google’s new solution to helping small businesses to be found on Google and Google Maps as shown below:

Google Boost enables businesses to set up an ad within their Google Places account and then the system automatically identifies relevant keywords for the ad to appear against. Although we would support an easy system for businesses to achieve relevant and targeted exposure within the search engines, it is hard to believe that Google’s keyword targeting will generate cost effective activity.

Firstly, Google does not expand on the process taken to decide which search terms an advert will appear against; how can it guarantee their relevance and optimisation? Secondly, there is no mention of quality score which may impact the CPC paid by the business due to there only being one ad available and traffic targeted to the same landing page. Thirdly, and for us most importantly, Google only provides the following information on the performance of your account:

• Impressions (how many times your ad appears)
• Actions (how many times users click on your ad)
• Cost during a specific time period
• Top search keywords and the number of actions and impressions per keyword

The above metrics will provide information on the volume of traffic to your web-site, but does not include tracking data that will enable you gain insight into the value of those visits; whether your objective is pdf downloads, enquiries or a purchase for example. We would advise setting up Google Analytics on your web-site, setting up the relevant Goals and assigning analytics tracking to the url provided to Google Boost to ensure you can see the true value of this activity.

As this solution is currently only in beta in selected U.S. cities, we wait to hear more information on it being rolled out across the U.S. and making it’s away over to the U.K. Our feeling is that it is likely to be rolled out sooner rather than later as it is another example of Google developing a ‘solution’ for businesses that ultimately generates them more revenue whilst driving unmanaged, untargeted and potentially unprofitable traffic to sites.

Minute Steak at E Commerce Expo

October 15th, 2010
by Rachel Coate

E Commerce Expo is the industry event for the UK and increasingly, Europe. It ranks as one of the largest gatherings of E Commerce professionals in Europe and serves as host to over 140 exhibiting companies whilst also hosting relevant and interesting conference sessions.

E  Commerce Expo is held in the Olympia, London and we’ll be in attendance on both days to answer any questions you may have about the direction your online marketing is taking, goals and offering you general  guidance and insight. So, whether you’re looking for advice on PPC or are help with SEO, please come and say hello and we’ll be happy to help.  You can find us at Stand 904, right beside Pizza Express so we’ll be hard to miss.

If you’re going to be at Ecommerce Expo, please do drop by our stand or send us an email to contact.us@minutesteak.co.uk and arrange a chat.

Google Instant Goes Live

September 9th, 2010
by Warren Zanin

Last night Google officially announced the launch of their faster than ever search feature, Google Instant, which serves lightning fast live result updates to users of the UK’s most popular search engine.  The speed at which Google Instant serves results is testament to their dedication to speeding up the internet (or at exponentially multiplying their Adwords revenue).

We discussed this up and coming change to searching in our blog last week and it has been strongly hinted at in Google’s twitter feed over the last couple of days.

The instantaneous results take into consideration past consumer searches, your location and past searches (personalisation) when predicting what you are searching for.  Currently, only available on the most recent version of web browsers, the results are served based on a partially typed query, which then adapts as your search query word or phrase develops.

For example, “bestival” shows at the top of results for “bes” being the most likely result that I am looking for (remember personalisation is a factor) followed by “best buy”, “best western” and so on.

Users in US, UK, France, Germany, Italy, Spain and Russia using the latest browser versions (Chrome v5/6, Firefox v3, Safari v5 for Mac and Internet Explorer v8) should automatically see Google Instant results.  Based on current browser version statistics for the UK, around 56% of UK users could potentially see Google Instant results.  If over the past couple of days you have seen the swirling dot and grey logos on the Google Search homepage then your browser is compatible and if you are not seeing instant results and want to jump into the river, lest you get left behind, you can activate it here. On the other hand you can also turn the feature off either by disabling the auto-complete feature in your browser settings, changing the Google Instant setting in the dropdown to the right of the search box or by changing your settings for Google search.

How Will Google Instant Impact Natural Search

Consumer Search Behaviour
On face value we could expect that the functionality of Google Instant will impact consumer search patterns. While partially dependent on browser versions the instant results might prompt consumers to change how they search.  Being able to ‘preview’ the results for their selected search term, users may change their query mid-way upon seeing that the results aren’t serving the sites or pages that they are looking for or expect to find.  This may be especially true of high volume, generic terms where meaning or consumer intentions are subjective.

In the same vain, the nature of searches consumers use along their purchase journey may change and long tail volume could be affected by serving users with results that they want before they have typed in the entire query phrase, thereby potentially stunting the expansion of long tail search phrases and pushing up the volumes of the suggested phrases instead.

Rankings
Google have clearly said that natural search results are still based upon Google’s main algorithm for rankings.  The Instant suggestions box does eat into the most valuable area of page 1 SERPs, reducing the number of results that appear above the fold.  This reiterates the importance of compelling page tiles and meta descriptions for encouraging users to click on your site result.

Analytics
Based upon information for the Google Analytics handling of Instant searches, the referring keyword shown would not be the partial phrase but the whole suggested phrase that resulted in a successful SERP click-through. To track partial query phrases as a result of Google Instant the guys over at Webdistortion have compiled a nifty, advanced filter that is ripe for the testing.

We will be monitoring how Google Instant affects both natural and paid search, including the effect on impressions, CTRs and account performance as a whole. Our very own Jonathan Dunkley will be following on from this post with an in-depth look at the effect on paid search.



The dawn of the “Splinternet”

September 6th, 2010
by Gemma Haggarty

“The golden age of Internet standards is ending. The Web is splintering, and interactive marketing is fragmenting along with it. Welcome to the age of the Splinternet” – Forrester.

Media consumption is forever changing, and never more so than now. The development of new devices, new interfaces, apps and formats means that there are now an ever increasing number of media through which consumers engage with brands, and more importantly – purchase goods. Minute Steak’s sister agency, Steak, has produced an essay which we’d like to share with you, which examines these trends, and how companies can take advantage of them to increase brand equity as well as direct sales.

You can access this thought provoking report here:

Please feel free to contact us if you would like to discuss your future digital strategies and how we can help you plan for the “splinternet”.

Every now and then Google tests new features across a random selection of guinea pigs.  Last week, a video was released by SEO consultant, Rob Ousbey who noticed that as he typed in every letter, the search results changed instantly to reflect what he was searching for.

The positives are that it ought to save time as you won’t have to keep clicking to load up each and every different search term.  Also, it should make it easier to find exactly what you’re looking for as you’ll be able to see any relevant pages in the SERPs as you keep typing.  On the other hand though, there are plenty of negatives.  A computer that’s already slow could struggle while Google loads page after page of results as well as being irritating and distracting having information flashing and changing.

The impact on SEO?

This could be a SEO’s dream or our worst nightmare!  Either way, it’s sure to have an effect on the way that people search.  I anticipate that few people will bother to go beyond the first page or perhaps even look below the fold as they can simply type in longer, more relevant search terms.  As a result, it’s vital to be on the first page of results for long tail keywords.

Other things to consider are Google Maps, Videos, Shopping, etc.  When these sections appear in the standard results, they often take up a fair amount of space above the fold, so it’s imperative that companies get themselves listed in Google Places, get products in the Product Search database, tag up videos and images accordingly and so on.

I guess it’s just a matter of time before we find out whether or not this is deemed worthy enough to be rolled out to us regular searchers. In the meantime, get ready for part two – the PPC perspective, coming soon.

Minute Steak Champagne Breakfast

August 25th, 2010
by Gemma Haggarty

Minute Steak would like to invite you to a Search Marketing event we are running in conjunction with the IMRG (limited places).

Following on from our recent blog discussing the new Google Trademark Policy, this session will run through how to benefit as a reseller, and prepare for the increased competition as a brand. This change increases the importance of generic sales, and we’ll consider the metrics that really matter and discuss how to increase your chances of targeting the right areas of growth first time.

The event will be held at The Hospital Club between 9-11am on 23rd September and includes three insightful presentations:

  • IMRG – Overview of online retail
  • How to grow your search activity without compromising your ROI
  • How Google’s new Trademark Policy impacts brand strategy

If you would like to attend please e-mail breakfast@minutesteak.co.uk and we look forward to seeing you there.

23rd September 9-11am
The Hospital Club
24 Endell Street
Covent Garden
London
WC2H 9HQ

Introducing Competitor Monitoring & Training Days

August 24th, 2010
by Gemma Haggarty

The Minute Steak team is pleased to announce the launch of two new solutions, Competitor Monitoring and Training Days,which we hope will further enhance our consultative and insightful approach.

We know the importance of staying one step ahead of the competition and our monitoring solution enables you to not only monitor competitor changes to PPC activity, but also gain insights into market share, special offers, brand mentions and more.

The solution is a keyword research tool that provides insight and reports into the activity of competitors and affiliates as well as monitoring selected keywords and trademarks – perfect for developing online strategies. There is a monthly set-up cost and ongoing monitoring costs are based on the volume of keywords monitored. The recommended set-up monitors 10 keywords with a set-up cost of £210 and ongoing monthly cost of £250.

Our training days were developed after numerous requests from clients in search of a training day tailored to their own needs and web-site. Some had spoken to us of their frustration at trying to get sign-off for online strategies by someone who didn’t have an understanding of PPC and SEO. Others had a basic understanding but wanted to develop their own and their team’s knowledge to a more advanced level. Whether it is starting from the beginning or providing a more advanced training solution, our flexible and bespoke training days will ensure you get the maximum benefit out of the day.

We’ll keep you posted on more enhancements to the Minute Steak offering expected later this year.

Google Small Business Corner

August 24th, 2010
by Katie Saunders

We’ve all been there, meeting friends of friends, and the inevitable third question comes up; “So, what do you do then?” At this point, I decide whether to leave my response as “online advertising” and change the topic before being asked if I work for Google. Sometimes, I confidently reply “PPC”, and the other person either learns something about what I do, or they already understand PPC and we end up talking about all things online! In future I will be referring them to the Minute Steak website and blog. There will be something interesting for the person in question in both of the above scenarios.

To continue with the knowledge-sharing theme, today I had a look at the recently launched Google AdWords “Small Business Corner”. This space was developed by Google to enable their AdWords users to share tips and ask questions. In the forum, Small Businesses using PPC can discuss best practice and other topics. The suggestions offered by Google to start the ball rolling include:

  • Choosing the right tools to measure results
  • How to write great ads
  • Finding the right frequency to sign in to AdWords

Users are also able to create a profile, describing their business. Presumably this will serve for similar small businesses to share advice or look for topics relevant to their needs.

Will this have any implications for agencies? I don’t believe so; larger businesses that have the available funds will still look to agencies for their expertise and full time management. The Small Business Corner will provide an online space to share knowledge and experiences of AdWords. I think this will be most useful for businesses wanting to start running their PPC activity on a smaller scale or before investing in full-time professional management via an agency.

Google Changes UK Trademark Rules

August 4th, 2010
by Jonathan Dunkley

Google have announced today that from the 14th September 2010 they will be changing the way that advertisers in the UK show other companies’ trademarks within their ad-copy. Product resellers will now be able to promote brands they sell within their ppc creative without prior approval from the trademark owners. Google state the following types of sites will be allowed to display trademarks:

“…advertisers include resellers, sellers of component, replacement or compatible parts corresponding to the trademark and informational sites”

The last major change to their trademark policy in the UK was in May 2008 when Google allowed advertisers to bid on trademarked keywords.

This shift in trademark policy mirrors that of the change made in the U.S last year. Opinion was split on this decision, with many resellers happy that they were able to promote the brands that they sell, whilst trademark owners were concerned that this might take traffic away from their official sites and even increase the amount of fakes on sale.

To address these concerns, Google state in their post that:

“…competitive, critical, or negative uses of the trademark in ad text continue to be reviewed and removed per our trademark policy”

Will this be a positive change for e-commerce sites in the UK? If Google can police their new policy properly and keep the unauthorised sites out it should lead to more competition and better choice for the consumer. If not, we may see confusion and lack of trust from buyers and anger from trademark owners.

It’s so far worked in the U.S – but only time will tell for us here in the UK.

PPC Team Earn New Google Qualification

July 23rd, 2010
by Jonathan Dunkley

We’re really pleased to announce that the Minute Steak Paid Search team has been awarded the new Google Adwords Certified Partner status. This further demonstrates Minute Steak’s commitment to Google best practices and knowledge which are applied alongside a huge dose of passion to every PPC campaign managed.

Google Certified Partner

Google replaced its GAP program earlier this year with the new Certified Partner format. Each candidate must pass two exams; Search Fundamentals and Advanced along with managing client spend in Adwords.  The Google Advertising Fundamentals exam covers the most basic aspects of AdWords and online advertising, including account management and the value of search advertising whilst the Search Advertising Advanced exam covers intermediate-to-advanced best practices for managing AdWords campaigns

This makes it 2 for 2 in search qualifications for the PPC team, as the Google qualification sits alongside the Microsoft Ad-Excellence company program which recognises Minute Steak’s expertise in managing accounts on Microsoft’s search engine: Bing.

Microsoft Ad-Excellence

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